logo
305.945.5022
  • Home
  • Why Orna?
    • Why Orna
    • Testimonials
    • Our Charter
    • Team Orna
    • ORNA Gives Back
  • Industries
  • Services
  • ORNA Blog
  • Employment
    • Apply Now
    • Employment Testimonials
  • Contact Us
  • 305.945.5022

Key Hotel Concierge Staff Traits Your Employees Need to Have

Hotel Concierge Staff Traits

A hotel concierge is the ultimate representative of customer service. They make your hotel stay as easy as possible by providing directions, reservations, nightlife recommendations and they’ll do it all with a smile. The feeling a hotel guest receives after meeting with the concierge is nothing but joy. Now how can we apply what we know about hotel concierge staff traits to your business and employees? Let’s take a look.

Key Hotel Concierge Staff Traits Your Employees Need to Have

A hotel concierge is a wealth of knowledge and they pass that knowledge onto a hotel’s guests absolutely free, adding value to the guest and the hotel. If your employees can posses these key hotel concierge staff traits, your company will be more productive, profitable and respected.

Knowledgeable

If your employees are knowledgeable, they will be prepared to answer any question that comes their way. A customer will appreciate a speedy response as opposed to having to wait for an answer. When an employee has to walk away to source an answer, that’s precious time wasted and it could potentially cause a loss of a sale.

Assist with anything

A hotel concierge is challenged with fulfilling many difficult requests. If your employees are able to accommodate your customers’ requests, you’ll have satisfied customers, which will result in more business and more customers.

Enjoyment in what they do

If you have ever experienced someone who has hated his or her job, it is rather evident. Conducing business with a smile is one way for your employees to model hotel concierge staff traits. Keeping a happy disposition will pay dividends when it comes to customer satisfaction. An employee may project their poor mood on to the customer, which is not a good way of doing business. Make sure your employees are happy and that they show it.

Organized

A hotel concierge must be very organized. A hotel concierge is tasked with helping multiple guests with many requests. Managing tasks efficiently is nearly impossible without organization. It’s also very clear when an employee is not organized, as that is how mistakes are made.

Patience

Keeping calm no matter the situation is also a desirable quality in an employee. There will undoubtedly be high stress situations that arise, but having patience will keep the customer happy and the employee from making emotional decisions.

Hotel concierge staff are successful because they posses these traits and many more. Their ability to relate to their guests, their vast knowledge and their connectedness makes them essential to a successful operation. There is a reason why hotel concierge staff members are so good at their job and are highly sought after. If your customers have a pleasant experience with your employees, they’re more likely to return, spend more money and refer their friends. Also, angry customers are more likely to share their poor experience with friends over those that have a happy one. These key hotel concierge staff traits will make your employees and your business thrive. Click here to learn more about key hotel concierge staff traits or to find out how you can protect your customers and employees with a security program designed just for you.

Recent News

  • Security Guards vs Computer Surveillance? Are They Interchangeable?
  • Best Security Blogs of 2014
  • Choosing the Right Security Company for your Homeowner Association, Retail Store or Corporation
  • Reducing Neighborhood Crime
  • How Property Managers Can Limit Crimes on Commercial Properties

Testimonials

“I want to wish a Happy New Year to all our ORNA staff. All of you guys are a great staff to work with. God bless you guys and let’s continue working with the determination and the character that you guys have. Thank you very much and I will see you soon.” Nasser Pierre-Louis, ORNA… Read More »

  • Nasser Pierre-Louis
  • Security Guard
  • ORNA Security
read more

“I cannot thank you enough for your assistance this last week. Your quick response was perfect for our needs. EVERY SINGLE ONE of your staff was professional, helpful & courteous. I’m thinking of stealing some of your employees (just kidding). You are definitely our security team from here on out. Thanks again.”

  • Jason McGlinchey
  • Project Coordinator
  • BMS Cat
  • Miami, FL
read more

“We are very pleased with the employees that ORNA sent us this year. We hope that you continue your good service in years to come….”

  • Marta Olchyk
  • President,
  • Marbella Condominium,
  • Miami Beach, Florida
read more

“For the past 16 years, ORNA has always been service oriented…their officers have built wonderful long standing relationships with our residents and can identify most by name…making our folks feel special and safe….”

  • Armin Lovenvirth
  • President
  • Towers of Oceanview South Condominium and City National Bank
  • Hallandale, Florida
read more

“ORNA is very professional … they always have people here on time, well dressed, respectful … that’s why we keep them …”

  • I. Bernal,
  • Assistant to the Board of Directors/ Director of Security
  • Waves Condominium
  • Miami Beach, Florida
read more

“Other companies put you on hold and never get back to you … with ORNA they address the issues and things get done right away … they have excellent management …”

  • Ms. Idania Gato
  • Director of Security
  • Maison Grande Condominium
  • Miami Beach, Florida
read more

Recent News

Security Guards vs Computer Surveillance? Are They Interchangeable?

Your Guide to Security Guards vs Computer Surveillance Technology is evolving day by day and minute by minute. Whether you’re at home or at work, everyone wants to ensure that they are doing everything in their power to maintain the safest environment possible. The technological evolution has led to the question of whether or not… Read More »

read more >
sub-footer-logos
Orna footer logo

ORNA Security Services

  • 18999 Biscayne Blvd.
  • Suite #203
  • Aventura, Florida 33180
  • Telephone: 305.945.5022
  • Fax: 305.935.1966
  • License#: B-000111-0
  •  
  • App Management
  • Facebook
  • Twitter
  • LinkedIn
  • YouTube

Orna Gives Back