Hotel Concierge Staff Traits
A hotel concierge is the ultimate representative of customer service. They make your hotel stay as easy as possible by providing directions, reservations, nightlife recommendations and they’ll do it all with a smile. The feeling a hotel guest receives after meeting with the concierge is nothing but joy. Now how can we apply what we know about hotel concierge staff traits to your business and employees? Let’s take a look.
A hotel concierge is a wealth of knowledge and they pass that knowledge onto a hotel’s guests absolutely free, adding value to the guest and the hotel. If your employees can posses these key hotel concierge staff traits, your company will be more productive, profitable and respected.
If your employees are knowledgeable, they will be prepared to answer any question that comes their way. A customer will appreciate a speedy response as opposed to having to wait for an answer. When an employee has to walk away to source an answer, that’s precious time wasted and it could potentially cause a loss of a sale.
Assist with anything
A hotel concierge is challenged with fulfilling many difficult requests. If your employees are able to accommodate your customers’ requests, you’ll have satisfied customers, which will result in more business and more customers.
Enjoyment in what they do
If you have ever experienced someone who has hated his or her job, it is rather evident. Conducing business with a smile is one way for your employees to model hotel concierge staff traits. Keeping a happy disposition will pay dividends when it comes to customer satisfaction. An employee may project their poor mood on to the customer, which is not a good way of doing business. Make sure your employees are happy and that they show it.
A hotel concierge must be very organized. A hotel concierge is tasked with helping multiple guests with many requests. Managing tasks efficiently is nearly impossible without organization. It’s also very clear when an employee is not organized, as that is how mistakes are made.
Keeping calm no matter the situation is also a desirable quality in an employee. There will undoubtedly be high stress situations that arise, but having patience will keep the customer happy and the employee from making emotional decisions.
Hotel concierge staff are successful because they posses these traits and many more. Their ability to relate to their guests, their vast knowledge and their connectedness makes them essential to a successful operation. There is a reason why hotel concierge staff members are so good at their job and are highly sought after. If your customers have a pleasant experience with your employees, they’re more likely to return, spend more money and refer their friends. Also, angry customers are more likely to share their poor experience with friends over those that have a happy one. These key hotel concierge staff traits will make your employees and your business thrive. Click here to learn more about key hotel concierge staff traits or to find out how you can protect your customers and employees with a security program designed just for you.